Choosing the best partner for automation involves looking beyond just the technological capabilities. It requires a partner who can understand the individual needs of each customer’s processes and combine those with top-of-the-line technology. Veli-Matti Hakala, Executive Vice President at Cimcorp Group, offers insights into what makes a great automation partner and how companies can navigate this critical decision.
The role of automation in modern distribution centers
Automation is a transformative force reshaping industries. Hakala believes that the journey towards automation should begin with a consultative approach. “What we’ve learned over the years, we want to share with the customer,” he says, underscoring the importance of leveraging accumulated knowledge and experience to tailor solutions to each customer’s unique operating model. This approach ensures that automation systems are not just implemented but are optimized to fit the specific needs and goals of the customer.
The consultative approach
One of the standout points from Hakala’s interview is the consultative role that Cimcorp adopts from the outset. “Our role is not just to sell equipment but to start from scratch, discussing with the customer,” he explains. This involves a deep dive into the customer’s operations, understanding their processes and identifying how automation can enhance efficiency. This level of involvement ensures that the solutions provided are not only technically sound but also aligned with the customer’s business objectives.
Veli-Matti Hakala, Executive Vice President at Cimcorp Group
Flexibility and long-term relationships
A key attribute of a reliable automation partner is flexibility. Cimcorp offers a level of flexibility that has been commended over the years. Hakala points out,
We can react quickly; we have the mindset of finding solutions and making it happen.
This adaptability is crucial in an evolving technological landscape where customer needs can change rapidly.
Long-term relationships are another cornerstone of Cimcorp’s philosophy. Hakala highlights that maintaining service levels from the start of the project through to its completion and beyond is essential.
“Retaining existing customers is extremely important. Being a reliable partner means we see long-term potential, allowing us to continuously develop the system,” he says.
This long-term perspective ensures that the automation solutions evolve with the customer’s business, providing ongoing value and support.
Data-driven decision making
Hakala points to the importance of data analysis in the decision making. “We look at volume products, capacities, order line types and so on. Then we do data analysis to consider the system design and business logic,” he explains.
This data-driven approach ensures that the automation systems are not only effective but also scalable and adaptable to future needs.
Continuous improvement
Hakala also emphasizes the importance of customer feedback in improving the company’s solutions. “We receive good feedback that everyone involved can give their ideas on – what to do to improve things and how,” he says.
This iterative process of continuous improvement ensures that Cimcorp’s automation solutions are not only up-to-date but also evolving to meet the latest industry standards and customer needs.
