“Our customers’ success is our mission,” states Heikki Seppälä, Cimcorp’s Customer Support Manager in Germany.
When every second counts, having a dedicated team in your corner can mean the difference between success and setbacks. Meet Cimcorp’s local support squads, the backbone of our clients’ operations, ensuring uninterrupted productivity around the clock.
The local aspect is everything. Our teams speak the language, understand the culture and are there for our customers. It’s not just support; it’s a partnership forged in trust and understanding.
Heikki Seppälä, Cimcorp’s Customer Support Manager in Germany
Swift responses, seamless operations
In the world of distribution, time is of the essence. “Our local teams prioritize rapid response times,” says Seppälä. “We’re on site swiftly, resolving issues promptly to minimize downtime and maximize efficiency.”
Flexibility is one of the benefits that come from having local service teams instead of remote ones. “We pride ourselves on our ability to adapt,” Seppälä states. “Whether it’s a routine check-up or an emergency, we’re equipped to handle it with ease.”
Cimcorp’s service is tailored to prioritize proactive measures aimed at preempting issues, providing real-time insights into system status and offering recommendations for future maintenance actions to uphold optimal system performance.
A team of technicians conducts comprehensive analyses, produces detailed reports on system health, performs necessary maintenance tasks, collaborates with local technicians on maintenance strategies and offers equipment enhancement suggestions based on industry standards.
Our clients recognize the invaluable contributions of our local support teams. “Each customer receives us differently,” says Pascal Fournier, Service Technician at Cimcorp Germany. “Some are eager to meet us and hear about their system health but some prefer to give us more space. Either way, the maintenance is seen as an important part of the system health process.”
Positioned as a supplementary component to existing periodic maintenance and repair services, preventive maintenance focuses on averting common wear- and fatigue-related failures, promoting the desired usability and dependability. Scheduled biannually, Cimcorp’s preventive maintenance inspections ensure a proactive approach to sustaining system health and longevity.
Our service teams go above and beyond mere maintenance. “We’re invested in cultivating long-term relationships,” continues Heikki Seppälä. “We’re your allies in navigating the complexities of distribution operations.”
Happy teams, satisfied customers
At Cimcorp, we understand that happy teams lead to satisfied clients.
We prioritize the well-being of our team members. Their motivation translates into superior service delivery.
Heikki Seppälä, Cimcorp’s Customer Support Manager in Germany
Looking ahead, Seppälä sees immense potential for our local support squads. “As technology evolves, so do we,” he states. “We’re poised to lead the way in redefining customer support in the distribution industry.” Cimcorp recently launched CVision AR-glasses to support customer service in real time.
In a competitive landscape where downtime is not an option, Cimcorp’s local support teams stand ready to provide unparalleled service and support. Join forces with our local heroes today and experience the difference firsthand.
