Achieving true success in automation requires more than just installing the machinery; it demands a comprehensive understanding of how to harness its potential for profitability. In this episode of our Future of Automation series, we delve into the concept of ‘Day Zero’ in the world of automation and explore how customer support plays a pivotal role in ensuring businesses can maximize the benefits of their automation investments.
Day Zero represents the moment when automation comes on stream and begins to boost profit for the customer’s business. Materials start to flow seamlessly. Products move from the inbound phase to the outbound phase, and the business transitions from the existing systems to the new world of automation.
It’s the day when everything starts – the system begins to generate profit and earn money from the initial investment. In essence, it’s the day that customers, and of course Cimcorp, have been eagerly anticipating.
Erkka Wartiainen, Service Manager at Cimcorp
A successful Day Zero is built with the customer
Day Zero does not happen in isolation; it requires meticulous preparation that starts as early as the sales phase. Cimcorp engages in ongoing conversations with customers to create the best possible automation solution for each one. This process involves learning from the customer, fine-tuning the system and ensuring a perfect fit. Cimcorp also provides essential support during the shift to the automated system, ensuring a smooth transition.
Support extends beyond just keeping the machines running; it involves helping customers succeed in their own business. Close partnerships are crucial, encompassing support, training and clear agreements on responsibilities.
Erkka Wartiainen, Service Manager at Cimcorp
Preparing for the future with customer support
The lifetime of automation systems can span up to 20 years but, to ensure long-term success, they require continuous upkeep. Customer support plays a pivotal role in helping businesses adapt to evolving needs and technologies, ensuring their readiness for the future.
Defining the future of automation
From a customer support perspective, businesses must consider various factors when implementing automation. These include defining the automation plan, determining the scope of the system to be automated (whether it’s an existing process or a completely new one), assessing the level of knowledge within the organization and understanding the current state of automation in the company.
Realizing the benefits
Distribution centers (DCs) can obtain numerous benefits from Cimcorp’s Success Services. These include keeping the automation system up and running, ensuring optimal uptime through onsite support, facilitating business development by adapting to changing production requirements and providing continuous training to enhance the skills of personnel.
We are with the customer for the life cycle of the automation solution, up to 20 years. Success Services ensure the solution can handle new trends in the customer’s industry and other changes the customer might undergo
Erkka Wartiainen, Service Manager at Cimcorp
Releasing the full potential of automation
Day 0 in automation signifies the beginning of profitability, and it’s a milestone that businesses eagerly anticipate. However, realizing the full potential of automation goes beyond installation – it requires meticulous planning, ongoing support and a commitment to adapt to the ever-changing industrial landscape. As Erkka Wartiainen emphasizes, customer support is not just a service; it’s a partnership that empowers businesses to succeed today and thrive tomorrow in the world of automation. Cimcorp’s Success Services stand as a testament to the company’s dedication to helping businesses achieve this goal, making the future of automation brighter than ever before.
Future of Automation
The future of automation is a topic that has gained a lot of attention in recent years. With advances in technology and the increasing need for efficiency and productivity, automation has become a key driver of growth and innovation across various industries.
Overall, the future looks bright, with exciting new possibilities and opportunities. As a leader in the field of intralogistics automation, Cimcorp’s insights dive into hot topics in the industry and focus on the trends in automation. Read more and subscribe to videos!
