CASE L'ORÉAL —

Utilizing warehouse automation to transform the health and beauty industry

When Walton DC opened in 2009, they were using an entirely manual order processing model to hand-pick 10 million pounds per year, using a three shift operation, staffed exclusively with a sub-contracted workforce. L’Oréal has made it a priority to reduce the facility operation hours from three shifts to two, while improving outbound order quality and providing a superior level of customer service. Even more prominently, L’Oréal wanted to hold a premier standard in energy conservation and worker health and safety by decreasing the amount of manually lifted and picked items each year and reducing transportable waste.

About L'Oréal

L’Oréal U.S.A. (L’Oréal) is the world’s largest health and beauty care company with fiscal 2015 sales of $28.39 million. Founded in 1909, L’Oréal is based in Clichy, France with headquarters in New York City, Berkeley Heights, NJ and Melbourne, Australia. L’Oréal is present in 130 countries with 43 factories and 71 distribution centers established on all continents and manufactures 85.9 percent of its products in its own plants.

L’Oréal is continuing to benefit from the replenishment of 6,000 pallets per month and 100 percent accuracy and traceability at a faster rate.

Challenges

  • Reduce the facility operation hours from three shifts to two.
  • Improve outbound order quality and level of customer service.
  • Hold a premier standard in energy conservation and worker health and safety.
  • Decrease the amount of manually lifted and picked items each year and transportable waste.

Read our case with leading cosmetics giant L'Oréal

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L’Oréal as a culture is embracing automation to the fullest extent, says Jonathan Hart, director, Physical Flows from L'Oréal USA

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